Refund policy
Returns and Refunds Policy
At Thread Pop, we are committed to ensuring your satisfaction with our tees. If you are not completely satisfied with your order, we offer returns and refunds under certain conditions outlined below.
Eligibility for Returns and Refunds
We offer returns and a 100% refund in the following situations:
1. Quality Concerns: If you receive an order with quality issues or defects in the product, please contact us within 2 days of receiving your order. We will initiate the return process and issue a full refund upon inspection and confirmation of the issue.
2. Printing Issue: In the rare event of a printing error or discrepancy between the product received and the design, please inform us within 2 days of receiving your order. We will arrange for a return and issue a full refund upon verification of the printing issue.
3. Late Delivery: If your order is delivered more than 15 days beyond the estimated delivery date provided at the time of purchase and the delay is not attributable to factors beyond our control, you may be eligible for a return and a full refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Eligibility for Returns and Refunds
We do not offer returns and refunds in the following cases:
1. Change of Mind: We do not accept returns if you have a change of mind after placing your order.
2. Mistaken Orders: We do not accept returns for orders placed by mistake. Please review your order carefully before finalizing it.
Return Process
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To initiate a return and request a refund, please follow these steps:
1. Open a support ticket within 2 days of receiving your order. Provide your order number and a detailed description of the issue.
2. Our customer support team will guide you through the return process and provide instructions for sending the product back to our warehouse. Please include the original packing slip with the returned item. Note: You will bare the expenses of returning that item.
3. Upon receiving the returned item and verifying the eligibility for a refund, we will process your refund within 15 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or need further assistance regarding our returns and refunds policy, please don’t hesitate to open a ticket. You can contact us at hello@threadpop.pk
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at hello@threadpop.pk.